Listening across the cultures

Listening is hard to begin with (just ask a psychiatrist).

Listening across the cultures is doubly hard. It requires an extensive grasp of the others’ frame of reference.

As technology enables the world to shrink, more groups join the globalized market.

(The PM of Malaysia was on GPS telling Fareed that in the 60’s, Malaysia poverty rate was more than 50% – it is now under 3.5%).

Shop till you drop.

Yet, we don’t listen to what our constituents are telling us. The algorithm from Amazon seems to do a better job.

At least, it mined data of my past purchases, and recommended similar products.

Listening is hard work.

In The Empathic Civilization, the author touches on our increased capacity to empathize, as more and more studies on how the brain works are released. To listen is to engage, to comprehend and to visualize being in their shoes. In short, to…