Tag: Vending machine

World on wheels

You want to see wheels at work, you come to Saigon.

(Baby) strollers, scooters, (food) stalls, all on wheels.

But instead of having you walk up to a vending machine, here the merchandise come to you. Ladies in cone hats would walk about with all sorts of knickknacks on their shoulders: toe clippers, wallets, key chains etc….

At night, snack vendors come around the neighborhood, waking everyone up.

“Banh gio”.  KFC, Pizza, Hot noodle bowls all delivered on wheels.

It’s a 24/7 world on wheels. Rolling, rolling, rolling on the river.

They finally put the canal fences up, but the “river doesn’t flow through it”.

Saigon used to be known as the Pearl of the Orient.

Neither Paris nor London, Saigon is a synthesis of every strand and shape. Young people from the country side pour in and mix in to form a kaleidoscope. It is as if the old energy from a mix of Cambodian and Chinese were not enough. Now with young and old, East and West, it is transformed into something unrecognizable. Perhaps a Singapore of the next century.

I live next door to a young couple. Their son is just one year old, barely taking baby steps. In the morning, mom would be walking vending machine. In the afternoon, Dad would walk around shoe-shining. The boy is well cared for. The boy has just got a toy automobile for Christmas. The young couple were discussing about buying a Nokia phone.

The future of Saigon. Of Vietnam. Soon they would save up enough for a scooter. Nuclear family on wheels. The kid after all had already got his wheels.

World on wheels.

Out with the self check-out!

Albertson is your store. No wonder you just walked in, took the items, and walked out (after paying the machines).

http://www.spokesman.com/blogs/officehours/2011/jul/12/albertsons-will-take-self-checkout-lanes-out-stores-doesnt-affect-area-albertsons-stores/

I still remember having lunch at Woolworth, or stopping at full-serve  stations back East.

“coffee refill?” ” oil check?” We are heading toward a self-serve nation (or as in a recent feature in the WSJ, a Retail applicant outsourced his job search to an online resume service in India. The service uses automated software that sent his resumes to, among other things, adult entertainment companies.)

Back to customer service.

Not only customers bring friends, they are also an important part in the feedback loop (for future product development and marketing).

Face time is important. And productive face time is expensive.

Even in our hyper-connected world, people are still isolated and lonely.

The neighborhoods have changed. Old friends have moved on.

So we bowl and golf alone.

We time shift, LinkedIn with people who start their days when we end ours.

The last thing a tired worker needs is to argue with or be harassed by a machine “put your item in the bin”? I thought I did (I found out there was a scale underneath, so leave your bag there, not on the floor).

Meanwhile, I-phones, cosmetic items and travel kits are sold via vending machines.

I can understand the necessity of acquiring these in a hurry, let’s say in an airport.

But neighborhood groceries should foster a sense of community, where we look someone in the eyes, or start a quick conversation (weather, news event, or just venting).

On Charlie Rose, Stephanopoulos said when he interviewed people, he observed their silence, their non-verbal communication.

We still walk around inside our bodies. And we will send our signals via facial muscles and body gestures.

This means we still need a person on the receiving end to decode.

Yes, it’s expensive. But, it’s worth it.

Nordstrom and Four Seasons know this.

Giving people what they want, how they want it. While technology enhances efficiency, a customer-centric organization always wins and keep its customers. Maybe, I should skip the automated resume-blasting company.

Why relying on poor salesmanship to sell me, when I can do it better and save money. Out with the mechanistic transaction (we already got Amazon), and in with “Hi, how is your day?”.

My machine vs yours

When Henry Ford put together two motor cycles side by side to invent the automobile, he wasn’t interested in pleasing his customers, “you can have any color you want, as long as it’s black”.  Now, car turns commodity, the Chinese came up with Cherry, the pink car designed to please its female customers  Bye bye Alpha Male.

We are moving swiftly to post-industrial society, where valued apps differentiate services (the Application layer).

My android app vs your I-Phone‘s. More women play games that fit their lifestyle, instead of shooting down the enemies in Mortal Combat. And medical records can be made available to avoid cross-drug effects. Ironically, pornographers are way ahead in tech curve (money-motivated people adopts invention very quickly).

How much more the “good” guys can advance if they put their mind into it.

My machine vs yours.

Let’s race.

We went to the Moon, collected rock samples, and returned safely.

Now, we just have to sit down in a chair and think.

Let our fingers do the walking on the keyboard, not feet on the surface of the Moon. Let them glide, and be the extension of our speed of thought.

Besides speed (Moore’s Law), and network effect (Melcafe), we need Movement (macro-wiki?)  to lift ourselves above the mundane.

Google’s “don’t be evil”, Steve Job‘s “be hungry”.

Sadly but truly, hunger and fear are good driving forces. The former compels us to hunt, the other to invent weapons to protect ourselves. Peter Drucker once said “organizations exist to do two things: innovation and marketing”.

From Taser to Tommy, it is not unusual to find in a woman’s bag: car alarm, I pod, I phone, flash lights, garage door openers, remote control of all sorts etc….

Wireless technologies have liberated dancers/singers so they can move around the stage, and their laptops around the house.

My machine vs yours.

Surround sound. Shared sorrow. The Japan that can now say NO.

Once thrived, now disheartened, Japan has quietly moved on to robotics to serve its aging population. If any country that could work technology into health care, Japan should be it. I had a chance to sort through first hand, all sorts of machines junked by hospitals. Brace ourselves for 21st-century hospitalization, where you can’t affor having allergy to all things machine. From Youtube to test tube, you will instead of viewing your music video, end up breathing from one.

My machine vs yours.

The Who will change its tune, from “see me, feel me” to “test me, read me”.

The machine won’t prolong life, but at least, it can give exact reading of time of death. That’s when the cursor blinks, without going to the next alphabet.

No period. Just blinking, incessantly.

My machine vs yours. Learn to live and love it while you can.

Machine and Me

Sir Chaplin showed it best in “Modern Times”.

Jacques Ellul took a step further to analyze all things “technique”. The 70’s OPEC oil embargo triggered  cost-cutting craze, starting with the elimination of gas station full-service to Smart cars and EVs.

I took a trip this past Thanksgiving. At rest area, the vending machine took my money and spit out my choice 1A6 (translation: dark coffee with cream, no sugar). With SunPass I did not have to stop and pay at the toll booth.

Of course, at rest area, the air dryer helped dry my hands. At the outlet mall, I had a massage by a chair

(only after I fed the machine my 5-dollar bill.)

I picked up something at Home Depot whose self-checkout allows me to scan my merchandise (while the cashier played loss prevention). On Halloween, they even put up a mean looking monster to stare down at home-builders.

When I got home, tired from the trip, I rented a video at Red Box. And while at it, I might as well filled my water at the machine next to the  prepaid calling card and blood-pressure machines.

I could have taken some pictures in one of those kiosks. But I saved money by using my digital camera, and print out Thanksgiving pictures ( no longer a trip to the Kodak store).

Pretty soon, they will have machine that can give you a flu shot. I already got my stamps from the post office machine.

Coffee, gas, photo, DVD , pre-paid calling card, stamps, water, highway toll, photo , car wash, water, air pump, laundry, kitchen appliances, I-pod, shaving kit. Car alarm (You stand too close to the vehicle, step back), GPS, remote control, alarm clock, unmanned aircraft, Stair Master, and IRobot to clean your house.  I am too tired to clean house, so I drop my clothes in the wash, pop in the DVD, and set my alarm. That was after I managed to check my email on the computer and warm my food in the microwave.

No wonder we don’t need people. Where have they all gone, long time passing? No wonder in Buffalo, NY, the last of the station attendants startled me when he asked if I needed to fill up. I thought that was a panhandler trying to hustle me.

The Machine Age is here. And someday, machine will make more advanced machines as they interact and evolve. Did I mention the ATM’s? My bank closes at 4PM, sending me to the machine today. I can hardly get face-time with any teller. Cherish the chat, “organic relationship” (this makes off-shored call centers heavens on Earth: “I understand what you mean” really?) . When we have a face-to-face with someone, we can read  non-verbal cues: facial expression, body language.  Tommy was left playing the pinball machine, and he moaned “See me, feel me, touch me, heal me”. Machine will stay behind in Goodwill long after we are gone. It’s those human who are close to us (and even not so close ) that matter. Family, and larger human family (social networking?), united against the machine – Trust not that which doesn’t brush its teeth, gives you poor service, yet takes your money. Try to get a refund by kicking it.

In Michael Moore’s words, “downsizing this!”.

P.S. I kept forgetting to click the ABC icon for the machine to spell check. Can’t live with or without “it” any longer.