Fear as Motivator

As a child I feared rising flood water (drowning).

I feared thief by night, bully by day.

I feared having to stand out in the crowd (wearing bright colors).

For a nail that sticks up will be hammered down.

Fear of being drafted, of being called out in class to recite something in English.

Fear of being compared to other high achievers (relatives or peers).

Vietnamese childhood has been a dread.

Peer and parental pressures would make “Tiger Mom” in America paper Tiger.

French teachers would check my finger nails every day, and neighbors would stare if I put on a new shirt. Later, in seminary and seminars at corporate level, people would ensure conformity (rep ties, Oxford blue .. the Brook Brothers look). Sales trainers role-played down to a firm handshake and advised our teeth-cleaning every three months.

All that, until the pink slip came.

Then I don’t put much weight behind those fear of the unknown. Some people whose life was totally invested in those codes, couldn’t take it e.g. retirees from the CIA were known to die within a few years off-service.

The old Command-and-Control system works well within the confine of those groups (cultic and militaristic).

But our new world, our multi-polar world, is looking for a different kind of leaders or even leaderless organization.

The best thing can happen to a worker is being fired. Then he/she can begin a new narrative and journey.

The mother of all fears is fear of death. Work back from there, and you will be amazed.

In my end, my beginning.

Like it or not, we are armed with an instinct to survive (camouflage, conformity and compromise). We know when to hold, when to fold.

The cavemen reflexes are built-in.

Cavemen or corporate men.

IBM Red-white-and-blue or hairy beardy 60’s. We carry our fears around.

Just use it, as a motivator.

A little more risk here, a toning down there. We will find the ideal mix between self-destruction and self-preservation.

Those who venture nothing gain nothing.

Those who risk it all, got nothing left to show.

But progress demands self-disruption and self-examination.

History is made by those who both advanced and retreated.

The fear business, like the vice business, take up a lot of GNP.

9/11 took that up a few notches: scanning machines and profiling algorithms.

With all the security apparatus in place, we still fear (no large shampoo in carry on).

Fear paralyzes, fun liberates.

Animals spring out to appear larger than they are (to self-preserve).

Butterflies also flap their wings to gain wind leverage and to avoid capture.

Use that which we are endowed with.

Fear motivates but dull not our senses because of fear.

The odd that something bad happens twice at the same place and circumstances is nil. Use our heads. People who got Purple Heart are testimonies to valor and courage, in the face of fear. I still fear of flood, of bullies and of corporal punishment. But they fear me too, if I turned off mine.

Use it.

All things equal, take attitude

IT engineers are back in demand. A few years ago, it was the opposite.

Labor surplus creates serious contest on “Who wants to be an employee”.

All things being equal, I take attitude ( one executive told me, all things equal, he takes the one with the best communication skill –  who could express him/herself on global conference calls).

After all, you spend more time with this new employee than you would your loved ones at home.

Will he/she be a team player e.g. hold the door, refill the coffee when emptying its last cup, show up at people’s birthday party.

In “the Orange Revolution“, the author noted that workers who spend time with co-workers outside of work make great teams.

(the V formation in bird migration as an analogy e.g. each bird takes turn to lead, thus bear the full forward impact so the rest can conserve energy).

I was fortunate to have worked with great teams (one of which bleeds orange). We were trained with trust games etc.. but most importantly, we survived lay-offs and rehired, dot.com boom and burst.

I recognize a team player miles away: the self-assured way he/she carries him/herself, the smile, social intelligence quotient and most importantly culture-fit.

Before Google, there was (academic) records, references and referrals to determine a candidate’s suitability.

Now with Google, employees can research a company and vice  versus for free (without subscribing to Hoover etc…).

The paradox of Artificial Intelligence is that robots can do difficult task (computation) very easily, and easy tasks (folding a towel) with difficulty.

And I venture to add that Social Intelligence will be the last frontier for AI, since that’s what makes us human, sociable and sacrificial (no greater than one man who gives his life for another) e.g. Purple Heart medal earners.

(Incidentally, PBS was showing an experiment to have robots carry heavy armory walking through rough terrains). We will learn how to work intelligent machines into our lives (from the ground up, first with I-robot to vacuum the floor, then to accompany astronauts into space). But one thing we cannot outsource to machine is sense of caring, and empathy (studies conducted with infants confirms that babies needed human touch besides just mechanical feeding).

Back to human resource. Teams are formed and dissolved. But besides outward factors such as product life cycle, market adoption etc…we shouldn’t neglect team cycle (artificial, conflict, compromise and collaboration – per Scott Peck‘s studies on stages of community). Think of it as an indispensable hyphen, between product (factory) and consumer (market). The change machine can spit out coins, but cannot look you in the eyes and say “We appreciate your business. Come and see us again”. A business book, titled “HOW”, written by a liberal arts major explores this soft-skill set.

Pick not the best candidate (skill-wise) but with an attitude. Pick the one who adds to the overall success of the team. Ask around, and use your power of observation.

We are built to recognize greatness as well as great attitude. That’s what schema is all about. The social and emotional context that helps us “read” a person. In sales, we call this buying signals. Frankl puts it best ” you can take away my body, but not what resides in it”. Attitude is everything, when all things are equal. It set the tone and makes a difference in each touchpoint and each task. Tina Turner once said that each time she sings Proud Mary, she sings it differently. Or, like the actress who portrays “girl with the dragon tatoo” said on Charlie Rose, ” I researched, researched until one day, I feel the character living in me” .

We recognize great acting. And we will also recognize exceptional service by employees who go over and beyond their jobs (Ritz Carlton empowers their employees – at whatever level – to deal with customer service incidents).

A team deserves great team players, who  in turn, put a positive spin on work place atmosphere and  performance.

For me, every day is a gift, and could very well be my last. Do not take for granted the normality of every day life. Each interaction and passing moment is an opportunity and a touchpoint to be cherished.