Tag: Yahoo

Dakao vs Dalat

Both have open air market. Both got some body of water that defines the city.

But that’s about it. 6 hours apart, they might as well be worlds apart.

Dakao, even without the street construction, can test your patience.

Dalat, even with a new bridge construction, can afford its  lake water drained for months . People here are patient.

Dalat fresh produce, from ground to table, is a given.

In Dakao, you have to get these from an A/Ced hypermarket.

Ironically, as one city starts its third shift, the other goes to bed.

Dalat has red dirt and misty weather. Dakao on the other hand is always noisy, dusty and hot.

Yet more and more people are pouring into District 1.

Must be the opportunities.  Yahoo has a piece about more Viet Kieu are coming back to open restaurants, coffee shops or to make movies. These are cosmopolitan Viet Kieu, at least, more of risk taker than Dalat tourists.

In the US, we have model minorities stereotypes e.g. Philippino nurses, Vietnamese dentists, Chinese herbalists, Indian engineers etc… To defy this “box”, young Vietnamese Americans are breaking out to run for offices, to receive Math award, to author a novel or self-help book (Impressive Impression for instance) and to be a lector at Yale. And like their Chinese American counterparts, a new wave of returnees are opening up off-shored centers, or just to test the waters.

In my opinion, they are coming back to “Dakao-like” opportunities, but they long for “Dalat-like” experience. One is dynamic, the other unassuming.

The head analyzes carefully, the heart whispers carelessly.

And to complete the circle , Dalat produces fresh vegetables for Dakao consumption.

The manure that brought forth produce out of red dirt become the supply for vendors selling on cement sidewalks.

City folks or country folks, both bleed red and often are too busy to read.

I read more in Dalat than in Dakao, where the sound of people toasting each other for health proves to be the only local distraction. Yet even amidst Tet celebration in Dalat, completely furnished with gay troop peddling lotto game, Dalat still proves to be an attraction, away from a Dakao of distraction.

creative disruption

Innovator’s Dilemma is when incumbents grow complacent and are challenged by emerging forces that disrupt and destroy them.

Gary Hamel in The Future of Management urges constant reinvention of management principles e.g. decision-making be pushed to the outer edges.  The point is, leaders are listeners, not lecturers.

That’s hard! For centuries, we are conditioned to sit passively, and take in whatever thrown at us from the pulpit.

Now, it is as our turn to be leaders, and we are told to ask “who else got anything to share”.

Organizations that don’t listen (or create a feedback loop) do so at their own peril.

A decade ago, if you worked at Microsoft, or Yahoo, you were set.

Now, Bill Gates is contemplating a Jobs-like return. Hard times.

In marketing class, I was told to observe high-school age groups, our future consumers.

Through them,  we found Micro Trends: knitting, the return of flannel shirts, and music mix (disco era and modern).

There is a T-shirt company which uses the winner’s design for mass release. Crowd-sourcing.

It’s been said that customer is King but the King isn’t listened to, until he screams at Customer Service  reps (Return and Exchange line)  rather than at product design stage (pre-mortem).

Some examples of successful “listening” are: Nissan‘s LEAF and Samsung electronics.

With more computing power, product design offers more choices. This leaves marketing staff with clip boards in hands to observe, listen, and PROBE.

The King will tell you. There will be a gush of feelings once customers are open up.  Or they will vote with their feet, by flocking to the nearest competitor. Some “disruptors” will always be there, lurking in the shadow, ready to eat your lunch. We got more ways for feedback now than ever. Just need work on the listening part.

 

Apple in my eyes

 

Everybody loves a winner.

Today’s is Apple, starts with the “A” in the alphabet.

Not bad for a college drop-out who then learned calligraphy, hung out with “evangelist” Kawasaki, forced out then came back to the tune of billions. He embodied the “I” in I-phone.

I remember my first encounter with personal computers, and of course, it was a Mac.

Silicon Valley back in the early 80’s was brimming with S Asian programmers;  the Vietnamese-American community were working 2 or 3 shifts a day as assemblers (before the offshore trend).

You got to have a garage: garage band, garage sale, and start-up in garage. It’s cool to be in a garage, although it was meant for cars.

In California, you don’t freeze to death by sleeping in a garage, unlike in the cold Winter of the Northeast. Thus, it allows for start-up mindset and venture capitalist, risk takers, trend setters or just drifters.

You definitely find yourself there, because to go further West (young man), you will have to fly to Hawaii.

The best you can do is driving North, through Red Wood, onto Portland and Seattle.

Meanwhile, South of SF is sufficed.

It will keep you busy “coding” for a while.

What Steve Jobs brought to the business world is his signature turtle neck and a little bit of rebellious streak.

Meanwhile, he doesn’t mind to surround himself with the likes of Kawasaki, long before having an Asian partner becomes a hip (Yahoo, YouTube).

People of the Valley are not only Californians, but also tribal members of the Tech world. You don’t talk shop, you talk Tech. You are not the Man, you’re the Burning Man.

I remember attending a speech by Armstrong when he became CEO of AT&T. And having been at various start-ups

such as MCI and Teligent, I had a nagging feeling that you could not fake “coolness”.  In other words, you cannot be both the old IBM (blue suit) and the new new thing (like Apple). The elephant cannot walk.  Sure enough, after some “reality checks”, IBM sold off the hardware division to Lenovo to pursue the higher margin world of convergence and Cloud, while AT&T back then sold off NCR and other assets.

I admired the crowd Apple stores were able to draw in.

Apple takes it to the mass, at a boutique level, and bridges the gap between high-tech and high touch.

It’s been a long way since 1976 garage days. A lot of Chinese take-outs, brainstorming and risk taking.

It’s really tough to be number 1. Now the hard part is to stay King of the Hill. Apple in the post-Jobs era. Gotta Think Different this time.